[Community of A/V Enthusiasts]
A couple of weeks ago I placed an order for some vinyl online at Sound Stage Direct as they were the only store I could find with a copy of the reissue of Talking Heads "Remain in Light" still in stock. A friend and I went ahead and ordered enough to qualify for free shipping on our order, which also included a couple of pre-orders.
After placing the order, I was told that the Talking Heads album wasn't actually available, but the rest of my order would continue as ordered. A few days after that, I knew that my credit card had been charged but nothing had shipped yet. I asked again and apparently nothing in my order was going to ship until the pre-orders (the Billy Joel remasters from Mobile Fidelity on Vinyl) were out, and those still don't have a release date. Annoyed, I told them to just cancel my order and refund my money.
Less than 15 minutes later, my cell phone rang. The owner of the company was calling me to find out why I was unhappy and to make it up to me. He was going to ship me his personal copy of the Talking Heads album, that he played once, gratis. He was also going to get out my in-stock albums now and then ship the others once they were released. That was a very surprising call to say the least.
While I still am not 100% happy with their policy of charging for your order before pre-orders ship, I must say that Sound Stage Direct went out of their way to fix the issue for me, and make sure that I was a happy customer. Their owner was incredibly friendly to me, and made it so that I wil order from them in the future again. I wish all companies put such an emphasis on customer happiness.